FAQ

How should I care for my fine jewelry?

Caring for your fine jewelry is very simple. For the pieces that have gone years without any maintenance or cleaning, it is best to take them to your local jeweler and do a professional clean. For your new fine jewelry, warm water and light soap after heavy use is recommended. We always insist on not wearing your jewelry in the ocean or pool due to how easily they can get lost. These pieces will truly last a lifetime!

Can I return my order if I am not satisfied?

We will gladly accept returns if we are contacted within 30 days from purchase date. The item must be in its original condition when we receive it to be eligible for a full refund. Shipping for returns are the responsibility of the customer. Unfortunately, we will not accept returns on custom orders.

How do I determine my ring size?

The best way to ensure that you order an accurate ring size is to go to a local jewelery store and have someone measure your finger. Shipping for ring exchanges due to sizing will be the responsibility of the customer. 

Can I get my jewelry repaired?

We can repair or resize almost any piece of jewelry, whether you got it from MRJ or not.